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McDonald’s people

McDonald’s which has grown by undauntedly encountering changes and challenges.
'McDonald’s people' have always been together with McDonalds embracing innovations.

Restaurant Department Management

Full-time employees working at McDonald’s restaurants are called "Managers." Managers are classified into different categories according to assigned tasks and specific training courses they undertake.

Restaurant Department Management
Restaurant General Manager Our restaurants are managed to meet the standard for quality, service, and cleanliness.
The department managers are in charge of leading the team and managing the vital functions and systems of the restaurants.
People Development Manager I am responsible for recruiting suitable crew members and scheduling training programs.
I help the crew members adjust to the new environment from the beginning and manage them.
Food Quality Manager Food Quality Managers are in charge of managing the production system at the restaurant.
Food Quality managers also manage the inventory and production system in order to provide the best-quality products to the customer.
Customer Experience Manager User Experience Managers are in charge of offering outstanding customer service experiences. UEM manages a variety of sales activities such as sales promotion and other service programs.
Manager Trainee Manager Trainee positions are filled through the open recruitment process, and offered a systematic manger education program designed for further growth.

The Power of McDonald’s training programs

Our Burger Philosophy

McDonald’s offers hands-on training programs for each and every
task the employees will carry out, while the best trainers with on-field
experiences provide expertise for every staff level. Our training programs
offer a variety of curricula that are suitable for all tasks and staff levels
at McDonald’s. The training curricula have been designed to be the same for all franchises in the world and carried out globally to help individuals
grow and teams to advance.

The fact that more than 50% of McDonald’s full-time employees were originally a crew member (a part-timer) highlights the power of McDonald’s training programs.
For those that have just started their career at McDonald’s, they will be given the best training courses on diverse topics that range from restaurant management, the spirit of QSC&V (Quick, Service, Cleanliness and Value), food service equipment and maintenance, and of course leadership to management planning on their manager track. McDonald’s high quality food and services, as well as the boundless growth opportunities for each and every employee anywhere in the world perfectly define the incredible power of McDonald’s education.

Food Quality Story Mcdelivery
Kim Ji-woong, Manager at DT store in Namak, Mokpyo

My self-esteem that evolves

When I started working here, I thought McDonald's was just a place where I would do my part-time job. That’s it. Now, McDonald’s is more than that since I’ve been here for 16 years.

Diverse experiences here at McDonalds have led me to think that McDonald’s is a company that always leads new attempts, and changes. McDrive, McDelivery, and the latest Future Restaurant.

As I have continued trying various new things and making changes, I could feel proud of being "first" while working here at McDonald’s. McDonald’s changes are my sense of joy and pride. I will never stop leading such new changes.

Kim Ji-woong, Manager at DT store in Namak, Mokpyo

Kwon Young-mi, Crew at Kyunghee university store

My own secret of
being passionate every day

It was not that easy living a life with night and day flipped around as I work the night shift. But as a 'mom' and a 'wife,' I decided to work harder not to forget to be a 'neighbor' and a 'friend' to customers.

Now I’ve become more like an older sister of the restaurant after all these years of trying to embrace the changing system positively and quickly.
The crew members, my colleagues say that my passion inspires and motivates them to change and grow together.

So, I am going to work with a bigger passion for myself, and the customers tonight.

Kwon Young-mi, Crew at Kyunghee university store

Lee Ji-hyeok, Rider at Mia Station Store

A person who delivers happiness

I thought that the way I view my work would make customers think differently. Rather than just thinking 'I am doing this because of the money, I need to do this for money,' I decided to think 'I am doing this because I want to deliver happiness to people.'

That was the moment when I approached my job with a changed point of view. After that, I started to appreciate working, and this positivity also spread to customers somehow.

So here I am, working with gratefulness and joy. I will do my best to deliver much more happiness.

Lee Ji-hyeok, Rider at Mia Station Store

Lee Na-ra, Crew at Seokchon Store

Changing myself beyond McDonald’s

As I became a 'service leader' and had to contact more customers this year, communication with customers became vital.
It was very awkward and challenging at first. However, the more I worked, the more I wanted to hear compliments from customers that the employees at this store are kind. Since then, I have done my best to smile all the time while I was working.

And amazingly, I started to enjoy working. What was more, customers knew that I changed positively and welcomed me with a smile, which made me very happy.

The desire to do better and hear compliments brought a change not just to McDonald’s but more importantly to myself.

Lee Na-ra, Crew at Seokchon Store